Shipping policy
This policy explains where we deliver, how long delivery takes, what it costs and what happens if something goes wrong with your parcel.
1. Where we deliver
We deliver to addresses in Great Britain (England, Scotland and Wales). At the moment we do not deliver to Northern Ireland, the Channel Islands or BFPO addresses.
2. Delivery times
The delivery usually takes around 5-12 working days. Working days are Monday to Friday, excluding UK bank holidays. Delivery times are estimates. In busy periods (for example before Christmas) or in case of customs checks or carrier delays, delivery can take a few days longer. In any case, we will deliver your order within 30 days of your purchase, unless we have agreed a different date with you.
3. Delivery costs
| Order value | Delivery cost |
|---|---|
| Under 55£ | 2,90£ |
| > 55£ | Free |
The delivery cost for your order is shown in your basket and at checkout before you pay.
For orders where the goods are worth £135 or less, you will not have to pay any customs duty, import VAT or handling fees on delivery.
For orders where the goods are worth more than £135, UK rules are different: import VAT and, depending on the product, customs duty are charged when the parcel enters the UK, and the carrier may add a handling fee. The carrier will ask you to pay these before delivery.
4. Tracking your order
As soon as your order has been dispatched, we will email you a tracking number and link. Please note that tracking can take a few days to show the first update. In the UK, your parcel is delivered by a local carrier such as Royal Mail, Evri or DPD.
5. Delayed, lost or damaged parcels
Delayed parcel. We strive to get orders to our customers as quickly as possible. If your order is now past its 7th business day and is still processing, or if you have questions about your shipment status, please get in touch with our customer service team at support@tailshire.uk.
Lost parcel. If your parcel has not arrived within 30 days of your purchase and the carrier cannot find it, we will send you a free replacement or give you a full refund, whichever you prefer.
Damaged parcel. If your parcel or its contents arrive damaged, please email us at support@tailshire.uk with your order number and a photo of the damage. We will sort it out as described in our Returns & Refunds policy.
6. Wrong or incomplete address
Please check your delivery address carefully before completing your order. If you notice a mistake, email us straight away, and we will try to correct it before your order is dispatched. If a parcel cannot be delivered because the address was incorrect or incomplete, or because it was not collected from the carrier, we will contact you to arrange a new delivery. In that case we may charge the cost of sending it again.
7. Questions
If you have any questions about delivery, please contact us:
Email: support@tailshire.uk
Last updated: 3 October 2026